Delivery of your order
The items are dispatched upon collection of the regulations:
- Immediate collection for payments CB Visa Mastercard and Paypal.
- For all regulations collected during the day, shipping will be made the next working day except for fractional payments, shipping is made upon receipt of total collection.
The deadlines are the provider deadlines.
We cannot be held responsible for the delay linked to the distribution services.
La Poste undertakes to deliver to D+2 (48 hours) average deadlines observed.
Your package is given to you by your own hand or in your mailbox between 8:00 a.m. and 3:00 p.m. If it is impossible, your package will be made available to you in the post office to which you are attached.
You have 10 working days since the arrival of your package in the post office, to come and remove it. After this period, we will be returned to us. In any case, you are informed by email 24 hours before the delivery of your package.
Metalbox checks the quality, and if applicable, the operation of each jewel before delivery. 925 silver jewelry and 14K gold jewelry is guaranteed for 2 years.
The guarantee does not cover normal wear and aging (scratches, alteration of colors and/or material of bracelets and chains (leather, textile, rubber, etc.) or any damage arising from inappropriate, abusive use or lack of Care, negligence, accidents (blows, bumps, crushing, etc ...).
Are also excluded: exposure to extreme temperatures, exposure to acids (including the very important acidity of certain skins), exposure to solvents and chemicals, as well as losses or breakages.
If the products were no longer in stock, you would benefit from an exchange voucher.
For your satisfaction, we will accept the returns of deteriorated objects only if you make the observation to the delivery services upon reception.
For this it is your responsibility to check, at the time of delivery, the good condition of the package and the products, and to refuse the package if you see any deterioration.
It is necessary to carry out the compulsory procedures with the delivery services in order to return.
We will not accept returns due to deteriorated product upon receipt, without receiving official documents from the delivery services attesting to your declaration.
In the event of loss by the distribution services, the reimbursement will be carried out only after the services concerned have confirmed the final loss of the package.
For practical details on how to make a return, please follow the procedure on the page https://metalbox.fr/a/returns
In accordance with article L.121-20 and following of the Consumer Code, you have a period of 7 working days, (unless a longer period is specified in the product sheet) from the date of delivery of your order.
To return any item not suitable, in its original packaging and in good condition, and request the exchange or reimbursement at no cost, with the exception of the costs and risks of return to your charge.
The products returned to the new state, without deterioration of the object itself and documents related to its compliance (original labels, ...) will be exchanged or reimbursed, except for personalized models, which are not not marketable again.
The refund will be carried out exclusively by the means used during the purchase. The return costs are in no way reimbursed.
The reimbursement will take place maximum 2 weeks after receipt of the items concerned and after the study and acceptance of your request.
- Immediate collection for payments CB Visa Mastercard and Paypal.
- For all regulations collected during the day, shipping will be made the next working day except for fractional payments, shipping is made upon receipt of total collection.
The deadlines are the provider deadlines.
We cannot be held responsible for the delay linked to the distribution services.
La Poste undertakes to deliver to D+2 (48 hours) average deadlines observed.
Your package is given to you by your own hand or in your mailbox between 8:00 a.m. and 3:00 p.m. If it is impossible, your package will be made available to you in the post office to which you are attached.
You have 10 working days since the arrival of your package in the post office, to come and remove it. After this period, we will be returned to us. In any case, you are informed by email 24 hours before the delivery of your package.
Metalbox checks the quality, and if applicable, the operation of each jewel before delivery. 925 silver jewelry and 14K gold jewelry is guaranteed for 2 years.
The guarantee does not cover normal wear and aging (scratches, alteration of colors and/or material of bracelets and chains (leather, textile, rubber, etc.) or any damage arising from inappropriate, abusive use or lack of Care, negligence, accidents (blows, bumps, crushing, etc ...).
Are also excluded: exposure to extreme temperatures, exposure to acids (including the very important acidity of certain skins), exposure to solvents and chemicals, as well as losses or breakages.
If the products were no longer in stock, you would benefit from an exchange voucher.
For your satisfaction, we will accept the returns of deteriorated objects only if you make the observation to the delivery services upon reception.
For this it is your responsibility to check, at the time of delivery, the good condition of the package and the products, and to refuse the package if you see any deterioration.
It is necessary to carry out the compulsory procedures with the delivery services in order to return.
We will not accept returns due to deteriorated product upon receipt, without receiving official documents from the delivery services attesting to your declaration.
In the event of loss by the distribution services, the reimbursement will be carried out only after the services concerned have confirmed the final loss of the package.
For practical details on how to make a return, please follow the procedure on the page https://metalbox.fr/a/returns
In accordance with article L.121-20 and following of the Consumer Code, you have a period of 7 working days, (unless a longer period is specified in the product sheet) from the date of delivery of your order.
To return any item not suitable, in its original packaging and in good condition, and request the exchange or reimbursement at no cost, with the exception of the costs and risks of return to your charge.
The products returned to the new state, without deterioration of the object itself and documents related to its compliance (original labels, ...) will be exchanged or reimbursed, except for personalized models, which are not not marketable again.
The refund will be carried out exclusively by the means used during the purchase. The return costs are in no way reimbursed.
The reimbursement will take place maximum 2 weeks after receipt of the items concerned and after the study and acceptance of your request.